Privacy Policy

Last updated: 22 October 2026

Website: www.theserenadingservers.co.uk

1. Who we are

The Serenading Servers, operated by Paul Skerritt Music, is responsible for the personal information collected through this website.

In this Privacy Policy, “we”, “us” and “our” refer to The Serenading Servers and Paul Skerritt Music in connection with the operation of this website and the provision of our entertainment services.

We are committed to handling personal information responsibly, in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or how your information is used, you can contact us at info@serenadingservers.co.uk.

2. What personal information we collect

When you submit an enquiry through our website’s contact form, we may collect:

  • Your name.
  • Your email address.
  • Your telephone number, if provided.
  • Your event date, if provided.
  • Your venue or event location, if provided.
  • The type of event you are planning.
  • Any additional information you include in your message.

We use this information to understand your requirements and respond to your enquiry. We may also receive personal information that you choose to provide when communicating with us by email or other contact methods.

When you visit the website, technical information may also be processed by the website and hosting systems to deliver and protect the service. This may include your IP address, browser or device information, and details of requests made to the website. The precise information collected depends on the website’s configuration and hosting arrangements.

3. How we use your information

We use information submitted through the website for the following purposes:

  • To receive and respond to enquiries about The Serenading Servers.
  • To understand your event requirements and availability.
  • To discuss your plans and provide information or quotations about our services.
  • To arrange and manage bookings where an enquiry leads to a booking.
  • To communicate with you about your enquiry or booking.
  • To operate, maintain and protect the website.

We do not currently use contact-form information to send newsletters or general marketing emails. We do not currently use Google Analytics or another website analytics service.

We will not use information collected through the contact form for an unrelated purpose without first establishing an appropriate lawful basis and providing any further privacy information required by law.

4. Our lawful basis for using your information

Data protection law requires us to have a lawful basis for processing personal information.

For information you provide when asking about our services, we generally rely on taking steps at your request before entering into a contract. This allows us to respond to your enquiry, discuss your requirements and prepare a quotation where appropriate.

If you book our services, we may process relevant information because it is necessary to fulfil our agreement with you.

Where applicable, we may also process or retain certain records to comply with legal obligations, such as relevant financial or accounting requirements.

Technical information needed to operate and protect the website may be processed on the basis of legitimate interests, where appropriate. These interests include maintaining a functioning, secure website and protecting it against misuse.

We only rely on a lawful basis where it is appropriate for the particular processing activity.

5. How long we keep your information

We keep personal information only for as long as it is needed for the purpose for which it was collected, subject to any applicable legal requirements.

Unsuccessful enquiries: If your enquiry does not lead to a booking, we intend to delete the enquiry information once the enquiry has been dealt with and the information is no longer needed. We do not intend to keep unsuccessful enquiries indefinitely.

Bookings: If you book our services, some information may need to be retained for the duration of the booking relationship and for any further period necessary to meet relevant legal, accounting or record-keeping obligations.

Technical records: Any technical logs maintained by our hosting or website services are subject to the relevant service’s configuration and retention arrangements.

We review the information we hold and delete it securely when it is no longer needed. Where specific retention periods apply, we will use periods appropriate to the type of record and the purpose for which it is retained.

6. Who may receive your information

We do not sell your personal information.

Information may be handled by service providers where necessary to operate the website, transmit enquiries or provide our services. These may include:

  • Website hosting: GravityHost, the intended hosting provider for the live website. This information should be updated if the final hosting arrangements differ.
  • Website software: WordPress and Contact Form 7, which are used to operate the website and provide its contact form.
  • Email services: The email provider used to receive and manage contact-form submissions.
  • Embedded media providers: YouTube and TikTok, when their video content is loaded or used on the website.

We share information only where necessary for the relevant purpose, where we have a lawful basis to do so, or where we are required or permitted by law. The exact technical arrangements depend on the services connected to the live website.

7. Embedded videos and external links

Our website contains embedded video content from YouTube and TikTok. It also provides links to social media platforms, including Instagram, Facebook and TikTok.

YouTube videos are embedded using YouTube’s privacy-enhanced youtube-nocookie.com domain. This mode limits the use of embedded-video views for personalising a viewer’s YouTube experience, but it does not mean that no technical information is processed.

When an embedded video loads or you interact with it, the relevant provider may receive technical information, such as your IP address, browser or device information, the page containing the video, and information about your interaction with the player. The provider’s use of cookies and similar technologies depends on its service and configuration.

You can read the providers’ privacy information here:

When you follow an external link, you leave our website and the other provider’s privacy policy and practices apply to your activity on its service.

8. Cookies and similar technologies

Our website uses WordPress and may use cookies or similar technologies necessary for the website to function securely and correctly.

Embedded third-party content, including YouTube and TikTok videos, may also use cookies or similar technologies, or collect technical information when loaded or played.

We do not currently use Google Analytics or another website analytics service.

The cookies and technologies actually used depend on the live website configuration, installed plugins and embedded services. Where applicable law requires consent for non-essential cookies or similar technologies, that consent must be obtained before those technologies are used.

You can also manage cookies through your browser settings. Disabling some cookies may affect how websites or embedded content function.

9. Keeping your information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.

Website hosting, email and other service providers may also apply their own security measures to the systems they operate.

No method of transmitting or storing information electronically can be guaranteed to be completely secure, but we take the protection of the information we handle seriously.

10. International processing

Some providers whose services are used on this website operate internationally. Depending on the service and its configuration, technical information may be processed outside the United Kingdom.

Where UK data protection law restricts an international transfer of personal information, the transfer must be made using an applicable lawful transfer mechanism and any required safeguards.

The arrangements that apply to the website’s hosting, email and embedded media services depend on the providers and configuration in use.

11. Your data protection rights

Depending on the circumstances and the applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request erasure of your information where the right applies.
  • Ask us to restrict how we use your information in certain circumstances.
  • Object to certain types of processing where the right applies.
  • Request a copy of information in a portable format where the right applies.

These rights are not absolute in every situation. Whether a particular right applies depends on the circumstances and the lawful basis for the processing.

To exercise a right or ask a question about your information, contact us at info@serenadingservers.co.uk.

We may need to verify your identity before dealing with a request.

12. Complaints

If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to address it.

You also have the right to complain to the UK’s Information Commissioner’s Office (ICO), which oversees data protection.

ICO website: Make a complaint to the ICO.

13. Changes to this Privacy Policy

We may update this policy when our website, services or data-handling practices change, or when changes in applicable law make an update necessary.

The latest version will be published on this page, together with its updated date.

14. Contact us

For questions about this Privacy Policy or the handling of your personal information, contact:

The Serenading Servers, operated by Paul Skerritt Music

Email: info@serenadingservers.co.uk